Privacy Policy

Welcome to Alnex.ai ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mortgage underwriter assistant platform and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

We use the information we collect for the following purposes:

• Mortgage Processing: To process, evaluate, and underwrite mortgage applications.
• AI-Powered Analysis: To provide intelligent mortgage recommendations and risk assessments.
• Communication: To communicate with you about your mortgage application, account updates, and service-related matters.
• Compliance: To comply with legal obligations, including anti-money laundering.
• Security: To detect, prevent, and address fraud, security threats, and technical issues.

We are committed to protecting your privacy and ensuring the security of your personal and financial information. Our approach to information sharing is designed to maximize privacy and security:

• No Third-Party Sharing: We do not share your personal information with any third parties or external entities.
• Internal Processing: Unlike traditional mortgage services, Alnex.ai processes all mortgage applications internally without sharing personal or financial information with external service providers, credit bureaus, lenders, or any other third parties.
• Secure Storage: All data is securely stored in US-based data centers backed by Microsoft Azure.
• Encryption: Data is completely encrypted to ensure the highest level of security and confidentiality.

We implement industry-standard security measures to protect your personal and financial information, including:

• Encryption: All data is encrypted in transit and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication mechanisms
• Secure Infrastructure: Hosted on secure, compliant cloud infrastructure
• Regular Audits: Regular security audits and vulnerability assessments
• Employee Training: Comprehensive security training for all employees
• Compliance: Adherence to industry standards including SOC 2, PCI DSS, and GLBA requirements

You have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt-out of marketing communications
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us at support@alnex.ai or through the contact information provided below.